Terms & Conditions
The following Regulations define the general conditions of sale in our online store available at www.maylily.pl, run by PISZU Katarzyna Mitas, Ogrodowa 5, Iwonicz Zdrój 38-440, NIP: 6372044681, REGON: 120957162. Business activity is registered in the Central Register and Information on Economic Activity (CEIDG), kept by the minister responsible for economy.
1. Scope of application of the regulations
The Regulations apply to all orders placed by Consumers and Entrepreneurs via our online store.
The consumer is in accordance with art. 22 of the Civil Code, a natural person performing a legal transaction with an entrepreneur not directly related to its business or professional activity.
According to art. 43 of the Civil Code, a natural person, a legal person and an organizational unit that is not a legal person, to which the law grants legal capacity, conducting business or professional activity on its own behalf.
Other or supplementary Regulations and General Commercial Terms and Conditions used by Entrepreneurs do not apply - they will become part of the contract only if we give express, written consent to it.
2. Conclusion of the contract
The sales contract is concluded with PISZU Katarzyna Mitas.
The presentation of products in our online store constitutes an offer to conclude a sales contract. In order to conclude a contract, add selected products to the shopping cart and place an order. The shopping cart and the data entered in the forms can be modified before placing the order using the available functionalities and messages appearing during the ordering process.
By clicking on the button confirming and finalizing the order on the order summary page, you place a binding order for the products in the shopping basket. Upon receipt and registration of your order in the IT system of our online store, a sales contract is concluded. After placing the order, you will receive an e-mail from us confirming the order and conclusion of the contract.
3. Language and rules for consolidating the contract
The sales contract can be concluded in Polish and English
We save the content of the contract and send you the order details and our Terms and Conditions by e-mail. You can also check your order information through your customer account. The Regulations are also made available on the website of our online store in a way that allows you to obtain, reproduce and record the content.
4. Delivery of products
In some cases, shipping costs must be added to the listed product prices. The ordered products are delivered via courier companies cooperating with us. Detailed information on possible delivery methods and dates as well as shipping costs are presented when placing an order and in a special information tab on our store's website.
In principle, it is possible to collect products in person at the following address: MAYLILY, Al. Słoneczna 7, 38-440 Iwonicz Zdrój, Mon - Fri, 8-16
The following payment methods are available to you in our online store:
Cash on delivery upon delivery (only on the territory of Poland)
Electronic payments (e-payments) via an online payment service.
Payment by traditional bank transfer to our store's bank account. If you choose this form of payment - after placing the order, we will send you via e-mail data for the transfer. The execution of the order will start after the full amount of the required payment for the order is credited to our account.
Detailed information on possible payment methods, including online payment services integrated with our store and available types of e-payments as well as possible additional costs, are presented when placing an order and on our store's website in a special information tab on payment methods.
6. Right of withdrawal
Consumers have a statutory right to withdraw from the contract, in accordance with the information contained in the instruction on the right to withdraw from the contract.
The right to withdraw from the contract is also granted to natural persons concluding a contract directly related to their business activity, when the content of this contract shows that it is not of a professional nature for these persons resulting in particular from the subject of their business activity, made available on the basis of the provisions on Central Register and Information on Economic Activity. Other entrepreneurs are not entitled to withdraw from the contract.
7. Damage caused during transport
Applies to Consumers: in the case of a consumer purchase at a distance, our store always bears the risk of accidental damage or loss of items in transit. If the ordered products are delivered with obvious damage caused during transport, we kindly ask you to report such a defect to the deliverer as soon as possible and contact us. A delay in submitting such a complaint or making contact has no consequences for your statutory rights (described below in the section on complaints) and their satisfaction. However, faster notification helps us in pursuing our claims against the carrier or transport insurer.
8. Complaints: compliance of the goods with the contract / defects
Applies to Consumers: we are obliged to deliver goods without defects. In the event of non-compliance of the goods with the contract, the Consumer has the rights set out in Chapter 5a of the Act on Consumer Rights. On the terms set out therein, the Consumer may demand repair or replacement of goods that are not in accordance with the contract, or submit a statement about reducing the price of the goods or withdraw from the contract. We are responsible for the lack of conformity of the goods with the contract revealed within 2 years of their delivery, unless we have specified a longer shelf life for a given product - in which case the longer period applies.
In the event of non-compliance of the goods with the contract, the above provisions regarding the Consumer also apply to a natural person concluding a contract directly related to its business activity, when the content of this contract shows that it is not of a professional nature for that person, resulting in particular from the subject matter performed by economic activity, made available on the basis of the provisions on the Central Register and Information on Economic Activity.
Complaints can be submitted:
via e-mail to the following address: firstname.lastname@example.org
in writing to the following address: MAYLILY, Al. Słoneczna 7, 38-440 Iwonicz Zdrój
telephone contact is possible at the telephone number: +48600600317
Information on any additional warranty and its detailed conditions are always attached to the product and available on the information pages of the online store.
Applies to Entrepreneurs (except for natural persons concluding a contract directly related to their business activity, when the content of this contract shows that it is not of a professional nature for these people - the so-called "quasi-consumers", i.e. sole traders exercising certain consumer rights) : warranty rights are lost if you did not examine the goods in time and in the manner accepted for items of this type and did not immediately notify us of the defect, and if the defect came to light only later - if you did not notify us immediately after its discovery. in the absence of notification of a defect, the goods are considered accepted. Complaints can be submitted electronically and in writing to the address indicated above. We are liable only for typical damages predictable at the time of concluding the contract and their normal consequences, we are not liable for lost profits. to entrepreneurs (except before sole proprietorships exercising certain consumer rights), our liability, regardless of its legal basis, is limited - both as part of a single claim, as well as for all claims jointly - to the amount of the price paid and delivery costs under the sales contract concluded with us.
Our customer service is at your disposal: Mon - Fri, 8-16
9. Services provided electronically
We take all necessary actions to ensure the fully correct operation of the website and interface of our online store to the extent that results from the current technical knowledge and we undertake to remove any irregularities and technical problems reported by users within a reasonable time. The above also applies to the possibility of subscribing to the newsletter or the optional possibility of setting up a customer account - if these services are provided as part of our store. You can notify us of any detected irregularities or interruptions in the functioning of the website and services of our online store via the contact details indicated in the point above. In a complaint regarding irregularities related to the technical functioning of the online store website, please indicate the type and date of the irregularity.
10. Code of Good Practices
We have voluntarily adhered to the "Trusted Shops Quality Criteria" available at this link.
11. Out-of-court Dispute Resolution
Please be advised that Consumers have the option of using an out-of-court method of dealing with complaints and pursuing claims. Information on how to access the above. the mode and procedures for settling disputes, can be found at the following address: www.uokik.gov.pl in the tab "Amicable resolution of consumer disputes".
In addition, at: http://ec.europa.eu/consumers/odr Consumers have access to an online platform for settling consumer disputes (the so-called ODR platform). The ODR platform is a multilingual, interactive website for servicing Consumers and entrepreneurs seeking out-of-court settlement of disputes arising from the conclusion of a distance sales contract or contract for the provision of services.
The use of the above out-of-court means of pursuing claims and settling disputes is voluntary and may only take place if both parties to the dispute (consumer and seller) agree to it.
12. Final Provisions
None of the provisions of these Regulations is intended to violate the statutory rights of the Consumer. In the event of any discrepancies between the provisions of these Regulations and the rights of Consumers resulting from generally applicable regulations - in place of the challenged provisions of the Regulations, statutory regulations will always apply.
In the case of Entrepreneurs, all contracts concluded with us are governed by Polish law, excluding the United Nations Convention on Contracts for the International Sale of Goods.
In the case of Entrepreneurs, legal persons under public law or separate public-law entities, the court competent for our registered office will be the court competent for settling all disputes arising from contractual relations between us and you. The preceding sentence does not apply to natural persons concluding a contract directly related to their business activity, when the content of this contract shows that it is not of a professional nature for these persons, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.